Reservation requests

A reservation request costs nothing and can be withdrawn at any time before we confirm it in writing. Just reply to our message or write to info@bourbonbeef.com.

Cancelling a confirmed reservation

Beef is produced to a plan and processed to order, so once a reservation is confirmed our costs begin. If you need to cancel, tell us as early as you can. Cancellations before processing has begun are refunded in full, less any non-refundable deposit we agreed with you in writing. Once processing has begun, we will work with you to find the fairest outcome, which may include transferring the reservation to someone else.

Problems with a delivery

Inspect the delivery when it arrives. If anything is missing, damaged, or not frozen, tell us within 48 hours with photographs at info@bourbonbeef.com. We will replace the affected items or refund them; we will never leave you with beef you cannot use.

Weights and cuts

Final packaging weights and individual cuts vary from animal to animal. Published counts and weights are minimums or estimates as labeled, and a variation within that range is not a defect.

Refunds

Refunds are made to the original payment method through Shopify and normally appear within 5 to 10 business days.

Questions

If anything here is unclear, write to us before you reserve. A person replies.

Refunds & cancellations.